Health3 (Health International Holdings Ltd) is registered with Healthcare Improvement Scotland as an independent healthcare service. As a registered provider, we have a statutory organisational Duty of Candour under the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 and the Duty of Candour Procedure (Scotland) Regulations 2018.

If something goes wrong in your care that results in death, or in one of a defined list of harms set out in the 2018 Regulations — and that outcome was not expected or intended — we have a legal duty to:
• Tell you (or your representative) what happened, as soon as reasonably practicable.
• Apologise.
• Explain what we know at that point, and what further enquiries will follow.
• Offer you reasonable support, including signposting to further help.
• Follow up in writing, once we have investigated, with what we found and what we are doing to reduce the chance of it happening again.

Our Medical Director, Dr Samuel Liang, is our designated responsible person for Duty of Candour compliance, supported by our Clinical Operations Lead.

Duty of Candour is something we owe you proactively, whether or not you have raised a concern — it applies even if you haven't complained, or don't yet know something went wrong. Our Complaints Procedure, by contrast, is there for you to raise any concern about your care or experience, whether or not it meets the Duty of Candour threshold.

As required by our registration, we report annually to Healthcare Improvement Scotland on our Duty of Candour activity, and publish a summary as required.

Our first annual report will be published in September 2027.

If you have questions about this policy, or wish to raise a concern about your care, contact us on 0141 374 0768 or via our Complaints Procedure.