We want to know if you're not happy with any aspect of your care or your experience at Health3, so that we can put things right and improve our service.

Most concerns can be resolved quickly and informally. Speak to a member of our front-of-house team, or to the clinician who treated you, at the time or as soon as possible afterwards. Many issues can be resolved on the spot.

If you would prefer to make a formal complaint, or your concern has not been resolved informally, please contact us in writing:
• Email: info@health3.co.uk
• Post: Complaints, Health3, 241 St Vincent Street, Glasgow, G2 5QY
• Phone: 0141 374 0768
Please tell us: your name and contact details, what happened, when it happened, and what outcome you are looking for.

• We will acknowledge your complaint within 3 working days.
• Your complaint will be investigated by a senior member of the Health3 team, with input from the clinician or team involved where appropriate.
• We aim to provide a full written response within 20 working days. If we need more time — for example because your complaint is complex — we will tell you why and give you a new timescale.
• Our response will explain what we found, whether we consider the complaint upheld, and any action we are taking as a result.

If you remain unhappy after our final response, you can raise your concern with:
• Healthcare Improvement Scotland, the regulator for independent healthcare services in Scotland, where your concern relates to our registration or regulatory compliance — healthcareimprovementscotland.scot
• The General Medical Council, where your concern is about the professional conduct of a doctor — gmc-uk.org

Raising a concern or complaint will never affect the standard of care or service you receive from us.

If your concern is specifically about how we have handled your personal information, see our Privacy Policy, which explains how to contact us and your right to complain to the Information Commissioner's Office.